Industries

Telecom

Websites and systems for ISPs and telecom providers. Websites, customer portals, billing and support tools for internet service providers and telecom operators.

Overview

Internet and telecom providers compete on coverage, speed and service, and customers expect to check packages, pay bills and report faults online. Support teams get overwhelmed when these tasks run through phone lines alone.

We have built websites for several internet service providers and develop the portals, billing tools and support systems that let subscribers help themselves.

Challenges We Solve

Unclear package pagesProspects cannot easily compare plans, check coverage or sign up online, so they call or leave.

High support volumeBilling queries and fault reports flood phone lines and WhatsApp with repetitive questions.

Manual billing and renewalsSubscriptions, renewals and payment follow-ups are tracked in spreadsheets, which causes leakage.

Field service coordinationInstallation and repair jobs are assigned by phone with little tracking of progress.

What We Build for Telecom

ISP websites Websites with clear package comparisons, coverage checks and online connection requests. Website Development

Subscriber self-service portals Customer portals to view usage, pay bills, change packages and raise tickets. Web Applications

Billing and subscriber management Custom systems for subscriptions, invoices, renewals and payment reminders. CRM & ERP Solutions

Support automation Chatbots and automated replies for common billing and connectivity questions, with handover to agents. AI Solutions & Automation

Technician apps Mobile apps for field teams to receive installation jobs, record equipment and close tickets. Mobile App Development

Area-based marketing Local search and paid campaigns aimed at neighbourhoods where you have coverage. Local SEO

Example Projects

Package comparison page with a coverage area checker
Customer portal for bill payment and package upgrades
Support chatbot that answers billing questions and logs fault tickets
Technician app for installation jobs with photo and router serial capture

Why Zartash

01ISP experienceWe have delivered websites for multiple internet service providers.
02Self-service focusWe design portals that move routine requests away from your call centre.
03Connects to your stackWe integrate with your billing, network and payment systems where APIs allow.
04Support optionsThrough our group's outsourcing brand, customer support can also be extended.

Frequently Asked Questions

Can customers sign up for a connection online?

Yes. We build online request forms that capture address, package and contact details and send them to your sales or installation team.

Can the portal connect to our existing billing system?

If your billing or network management system has an API or export, we can connect the portal to it. Otherwise we can build billing into the new system.

Do you only work with large telecom operators?

No. Much of our experience is with regional internet service providers, and we scale solutions to your subscriber base.

Our work