ZtechBPO provides managed teams that take on customer support, back-office work, data processing and sales support. Businesses get trained, supervised people working to their processes, without the cost and time of hiring in-house.

Teams can start small and scale up or down with seasonal demand and growth.

Growing businesses often reach a point where support queues lengthen, admin piles up and sales teams spend their time on data entry. Hiring and training in-house staff is slow and expensive, especially for work that rises and falls with demand.

ZtechBPO builds a dedicated team trained on the client's tools and processes, with supervisors, quality checks and regular reporting. The team works as an extension of the business and scales as needed.

From first conversation to day-to-day running.

1. 01ScopeDefine the tasks, volumes, hours and quality standards.
2. 02Set upRecruit and train a team on your tools and processes.
3. 03RunStart work with supervision and daily quality checks.
4. 04ReportShare regular reports on volumes, response times and quality.
5. 05ScaleAdjust team size as demand changes.

What ZtechBPO delivers.

• Businesses with growing support queues
• Teams buried in admin and data entry
• Companies with seasonal peaks in demand

• Extended support hours: Answer customers outside office hours and at weekends.
• Travel agencies: Back-office teams for ticketing admin and customer follow-ups.
• E-commerce operations: Order processing, returns and customer queries.
• Sales teams: Qualify leads and keep the CRM up to date.

• Managed for you: Supervision and quality checks are included.
• Flexible scale: Grow or reduce the team as demand changes.
• Your processes: Teams are trained on your tools and standards.
• Connected: Works inside Flightna and the systems Webosum builds.