Frequently Asked Questions (FAQs)
Welcome to the Zartash Technologies (Private) Limited FAQ page.
Here you’ll find answers to common questions about our services, policies, and support. If you can’t find what you’re looking for, please reach out to us at info@zartash.com — we’re happy to help!
🖥️ Website Design & Development
Q1. How long does it take to build a website?
The timeline depends on your project size and requirements. A basic business website usually takes 1–3 weeks, while custom e-commerce or dynamic websites may take 4–8 weeks.
Q2. Do you provide website content writing?
Yes. Our experienced writers create SEO-friendly, engaging, and professional website content tailored to your target audience.
Q3. Will I be able to update my website myself after it’s completed?
Yes. We develop websites using CMS platforms like WordPress, allowing you to update text, images, and products easily. We also provide post-launch training upon request.
Q4. Do you offer website maintenance?
Absolutely. We offer ongoing maintenance packages for regular updates, backups, and security checks.
🌐 Domain & Hosting
Q5. Can I register a domain name through Zartash Technologies?
Yes. We provide domain registration, renewal, transfer, and reseller services for all major TLDs (.com, .pk, .net, .org, etc.).
Q6. What hosting packages do you offer?
We offer Shared Hosting, Reseller Hosting, and Custom Business Hosting depending on your website size and traffic.
Q7. Do you provide email hosting?
Yes. Our hosting plans include professional email accounts, or you can opt for our branded email hosting service for enhanced deliverability and security.
Q8. How secure is your hosting?
We use advanced firewall protection, SSL encryption, daily backups, and malware scanning to keep your data secure.
📱 Mobile Applications
Q9. Do you develop Android and iOS apps?
Yes, we design and develop both Android and iOS apps based on your business requirements.
Q10. Can you maintain or upgrade an existing mobile app?
Yes, we offer app maintenance, bug fixing, feature updates, and performance optimization for existing apps.
💼 Marketing & Branding
Q11. What marketing services do you offer?
We provide complete digital marketing solutions including SEO, SMO, PPC, content marketing, and branded bulk SMS campaigns.
Q12. Do you manage Google Ads and Social Media campaigns?
Yes. Our certified professionals manage campaigns on Google, Facebook, Instagram, and LinkedIn with detailed analytics reports.
Q13. Do you provide logo and print design services?
Yes. Our creative team designs logos, business cards, flyers, and brochures to give your brand a consistent identity.
💳 Payments, Refunds, and Cancellations
Q14. What payment methods do you accept?
We accept bank transfers, credit/debit cards, and international online payments (depending on the client’s region).
Q15. Do you offer refunds if I cancel a service?
Refunds are handled according to our Refund, Return, and Cancellation Policy.
In general, domain and hosting fees are non-refundable once activated, and refunds for projects are based on work progress.
Q16. Can I upgrade or downgrade my hosting plan?
Yes, you can request an upgrade or downgrade at any time. Charges will be adjusted on a pro-rata basis.
🔒 Privacy & Security
Q17. How do you protect my personal data?
We follow strict privacy practices and comply with international data protection standards. Please see our Privacy Policy for details.
Q18. Do you share client information with third parties?
No. We only share data with trusted partners when required to deliver services (e.g., domain registrars, payment processors).
🛠️ Technical Support
Q19. How do I get technical support?
You can contact our support team via email, ticket system, or live chat. We aim to respond within 24 business hours.
Q20. Do you offer 24/7 hosting support?
Yes, for hosting and domain-related issues, our technical team is available 24/7 for urgent matters.
Q21. Can you migrate my website from another hosting provider?
Yes. We provide free migration assistance for most hosting accounts.
📞 Still Have Questions?
If your question isn’t listed here, don’t worry — our team is ready to help!
Reach out to us via:
📧 info@zartash.com
🌐 https://www.zartash.com
📍 41-C, Lala Zar Phase 2, Judicial Colony, Lahore, Pakistan
